How Can We Help Today?
Owned and operated by Stone Fire Co, we are happy to help with questions about our fire features, your order, or finding the right fit for your space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to start a return, please review our Return Policy page.
Can I exchange a fire feature for a different model?
We will walk you through how to arrange an exchange for the piece that better suits your space.
How do I choose between a fire pit and a fire table?
Fire pits tend to offer a more traditional gathering experience, while fire tables double as a functional surface for drinks and dining. Consider your space, seating layout, and whether you want the added tabletop convenience.
What fuel types do your fireplaces use?
We carry electric fireplaces that plug into a standard outlet for easy setup, as well as gas and propane options for fire pits and fire tables. Each product listing specifies the fuel type and any requirements.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Support
Questions about fire pits, fireplaces, or your order are answered within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If a fire feature is not the right fit for your space, our return policy has you covered.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
